on 13-07-2021 08:11
I want to know how far the white cable can go from entry point, as i was told only a meter, is this correct?
Answered! Go to Answer
on 13-07-2021 08:31
You've been told tripe, it can be as far as is needed, but potentially that affects the impedance of your hub's connection to the network, and needs to be done by a VM technician. If you just buy some cable yourself, then (regardless of supplier promises) that may not be the very high grade required for cable internet, so in addition to the risk of beggaring up the power levels you may introduce noise to the network, affecting speed and reliability for yourself and other customers near you. If this is an unsatisfactory first install, then wait and see if the forum staff can sort things out, failing that raise a formal complaint (online, form in My Virgin Media). If it's a change and you've been with VM for a while, you're looking at a £99 "non-fault call out" charge.
on 13-07-2021 08:26
on 13-07-2021 08:31
You've been told tripe, it can be as far as is needed, but potentially that affects the impedance of your hub's connection to the network, and needs to be done by a VM technician. If you just buy some cable yourself, then (regardless of supplier promises) that may not be the very high grade required for cable internet, so in addition to the risk of beggaring up the power levels you may introduce noise to the network, affecting speed and reliability for yourself and other customers near you. If this is an unsatisfactory first install, then wait and see if the forum staff can sort things out, failing that raise a formal complaint (online, form in My Virgin Media). If it's a change and you've been with VM for a while, you're looking at a £99 "non-fault call out" charge.
on 13-07-2021 12:35
You do not say if it’s a new install, if so no charge.
on 13-07-2021 13:27
If it's a quickstart installation then call staff will typically say 1 meter, but if you request engineer installation instead it can be fitted anywhere.
So if the entry point isn't where you want it, request an engineer installation.
on 15-07-2021 13:51
Thanks for your post and welcome to the Community Forums, Yorkie9,
One meter is only a recommendation, however as everyone in the thread has advised it can be longer but in a lot of DIY setups it isn't recommended due to poor cabling.
Cheers,
Corey C