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Harry2332
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How does swapping hubs work when renewing contracts?

Friday

Hi all, I have been a Virgin Media customer for 2 years and renewed my WiFi contract this week. I received the new Hub 5 in the post yesterday.

This is probably a silly question, but am I ok to set up the new hub now or do I need to wait a month until my old contract ends to enter into my new contract and set up my new hub?

I want to ensure I don't mess up my Wifi access by swapping out my hubs since I work from home and am super dependant on my WiFi!

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Adduxi
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Re: How does swapping hubs work when renewing contracts?

Saturday

Just swap the Hub over.  The old Hub will not be able to be used shortly anyway.  Once you get a replacement Hub, there is only a few days grace to get it swapped over AFAIK.

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Ashleigh_C
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Re: How does swapping hubs work when renewing contracts?

Monday

Hi there @Harry2332 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

A big thank you to Adduxi for their help here so far. Have you since been able to install the new Hub? 

 

How are things now looking for you? 

Ash_C
Forum Team



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