Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How does swapping hubs work when renewing contracts?

Harry2332
Just joined

on ‎17-03-2023 17:15

Hi all, I have been a Virgin Media customer for 2 years and renewed my WiFi contract this week. I received the new Hub 5 in the post yesterday.

This is probably a silly question, but am I ok to set up the new hub now or do I need to wait a month until my old contract ends to enter into my new contract and set up my new hub?

I want to ensure I don't mess up my Wifi access by swapping out my hubs since I work from home and am super dependant on my WiFi!

0 Kudos
2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎18-03-2023 12:57

Just swap the Hub over.  The old Hub will not be able to be used shortly anyway.  Once you get a replacement Hub, there is only a few days grace to get it swapped over AFAIK.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Ashleigh_C
Forum Team
Forum Team

on ‎20-03-2023 15:06

Hi there @Harry2332 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

A big thank you to Adduxi for their help here so far. Have you since been able to install the new Hub? 

 

How are things now looking for you? 

0 Kudos
Top