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xyzroberts
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How do I get a virgin engineer to move my white box

Changes to my house means my white box is not in a good place . How do I get it moved , contacting virgin is very difficult 

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Superuser
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Re: How do I get a virgin engineer to move my white box


@xyzroberts wrote:

Changes to my house means my white box is not in a good place . How do I get it moved , contacting virgin is very difficult 


Call 150 from a VM phone or this number from any other phone: 0345 454 1111, clear the automated account detail step and go with option 4 ('thinking of leaving us') then select the 'thinking of leaving us for other reasons' option.  That will get you through to someone in the UK who can book the appointment in. Cost is normally £99 to have such a change done last I checked.

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