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ceemh166 · ‎31-05-2022

How do I arrange to get my external box replaced as it has fallen apart and the wires are exposed to the rain etc..

?

jbrennand · ‎31-05-2022

Post up a photo and a VM person can asses the damage and sort the repair visit for you.. Can take a day or two to get here

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

jbrennand · ‎31-05-2022

Post up a photo and a VM person can asses the damage and sort the repair visit for you.. Can take a day or two to get here

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

ceemh166 · ‎31-05-2022

My virgin box

jem101 · ‎31-05-2022

@ceemh166 when you said 'fallen apart' you really weren't joking were you? Is that the remains of sticky tape holding it on I see there?

ceemh166 · ‎31-05-2022

Yes

Lee_R · ‎01-06-2022

Hi ceemh166 thanks for posting and welcome back to our community.

I would love to help you get your external box fixed. I am going to send you a private message, to enable me to do so. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

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How do I get a replacement external box as mine has fallen apart?