on 18-09-2021 10:50
on 18-09-2021 11:18
If you want to protect your own interests, book both an Openreach ISP installation and VM. If one gets delayed and the other doesn't then there's a message in that (VM aren't doing terribly well with some new installs at the moment), if they both get installed within a couple of days you've got 14 days to decide to drop whichever one you feel is least suited to your needs.
on 20-09-2021 12:23
Hi scottsullivan55,
Welcome to our community and thanks for posting. Sorry to hear that your installation has been delayed for over a month, we certainly understand the frustration this issue is causing you.
Due to this I would like to offer you a private message so I can look at your account and email the area field manager about this if possible.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.