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OskarPapa
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How can I see if I'm restricted

Hi all,

Basically my landlord is the account holder for my Virgin BB and it's suddenly stopped working.

Without account login details is there any way I can tell in the router settings as to if it's been restricted for non payment? (he's going bankrupt so makes sense to not pay tenants BB i guess is my logic)

He's not easily reachable to ask, unfortunately.

Thanks in advance

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Very Insightful Person
Very Insightful Person
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Message 2 of 4
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Re: How can I see if I'm restricted

the hub will only show as access denied (this doesn't mean cut off due to none payment), permitted/locked etc, with bankrupt sometimes need to cut off all outgoings such as ISP, due to issue of data protection/GDPR doubt the forum staff would be able to tell you.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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OskarPapa
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Message 3 of 4
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Re: How can I see if I'm restricted

It's cool - managed to speak with the letting agent who report an area fault which gives us a timescale of 18:00 today for a repair at least.

Thanks for getting back to me.

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chenks
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Re: How can I see if I'm restricted

if your landlord is going bankrupt then internet may be the least of your worries.