How can I move my Hub 4 to another location?

[Daniel12816]

I currently have my Hub 4 next to my living room TV as that was the only place that I could use the coax cable needed for the Hub, however this means I can't run an ethernet cable from my Hub to my PC upstairs.

I have a WiFi pod which has ethernet ports but even with that, it seems like it throttles my wired internet speed.

I should get 1Gbps or close with ethernet however with ethernet through the pod, I get 500-550Mbps.

I imagine this is the pod throttling it and that if I was plugged directly into the hub, I would get better speeds.

How do I go about moving it to another location where I can do this and use the coaxile cable?

[Z92 · Accepted solution]

You need to ring customer services, they'll request an engineer visit to move the Hub to another location for you.

Expect to be charged for this, typically about £25.

[Daniel12816]

Thank you - Does that include wiring etc?

[LittleMick73]

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@Daniel12816 wrote:

Thank you - Does that include wiring etc?

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Of course. Regards Micky 

[Tudor]

If you also have a TV box then this will also need a coax connection. You can have an additional coax connection put in another location, but do not forget that the TV box also need a LAN connection. You will have to use WiFi for this.

[Daniel12816]

Thank you - It's just the hub and I haave an engineer booked. Hopefully he can add an aditional coaxile connection upstairs to then move the hub up there. 🙂

[Adduxi]

As Tudor has stated already, I hope the wifi signal is good enough to service the TV box when the Hub is moved.

If you own the property, don't forget you might be able to run an ethernet cable externally to the room with the PC and leave the Hub where it is?

[Roger_Gooner]

I think some of you are missing a point here: if a coaxial cable can be run then so can an Ethernet cable. If the hub is moved an Ethernet cable should be run downstairs as well to enable connection to the TV box, TV or WiFi pod. It's best to buy a length of cat 6 before the tech arrives.

[Adduxi]

The OP said they didn't want to run an ethernet cable inside?  Hence my suggestion of external cable, similar to what I imagine the co-ax will be run from the omnibox to upstairs ?

[Roger_Gooner]

If the OP wants a coaxial cable run inside then an Ethernet cable can be run alongside it. This is fine as coaxial cable is shielded.