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How can I get through to virgin ?

fionayoung1
Joining in

Hi there 

I received my kit from Virgin who told me already a Virgin. Router in my new flat 

….there isn’t 

I’m self employed and I’ve already lost two days wages. I need someone to come out and fit one.

I’ve tried calling and chat 

can you actually get any help from Virgin?? Do they offer any customer service ???

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person
  • Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Robert_P
Forum Team
Forum Team

Hello fionayoung1

 

Apologies for the installation issues and inconvenience caused, we appreciate you raising this via the forums and welcome to the community.

 

We can see you have spoken to the team since posting and trust this was covered during the call, please keep us up to date with this or let us know if there are any other issues you would like support with.

 

Rob