House number not shown on availability checker

[SFBanks]

Hi. 

I am looking to switch to Virgin broadband but my house number is not showing on the availability checker. I love in a new build estate and the houses on either side are on there and also I have virgin media box outside and inside my home.

I have attempted to get this sorted via help but no one seems to be able to sort this.

Any help appreciated 

[Daniel_Et]

Hi @SFBanks 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the difficulties you've been having when trying to get this sorted 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel