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House move

elliot9
Tuning in

on ‎03-07-2021 07:56

Hi there

We have moved house and organised for our wifi to kick in today yet it is not. The light is green and the arrows are flashing. Do we need to ring up to reactivate it or is there another fix? Really in need of wifi for our jobs. 

thanks

 

Elliot 

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DJ_Shadow1966
Very Insightful Person
Very Insightful Person

on ‎03-07-2021 08:15

Hello

Did you call the activations team on 0800 853 9500.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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elliot9
Tuning in
In response to DJ_Shadow1966

on ‎03-07-2021 08:33

Hi Mike,

Thanks for the response. I am trying to call that number but it is not even ringing for some reason. 

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newapollo
Very Insightful Person
Very Insightful Person
In response to elliot9

on ‎04-07-2021 19:00

Hi elliot9,

The number you need to call is 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin phone , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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