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singhs09
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House appears in system as two flats

I am moving and would like to use Virgin broadband. The house I am moving to shows up in the system as two flats rather than the whole house. How do I get this fixed so I can proceed with signing up?

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VM-Jon
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Re: House appears in system as two flats

Hi,

I can possibly help you with this, he should be a straightforward fix. Have you spoken to the house move team? Or is this a new account you’re looking to set up.

many thanks

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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singhs09
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Re: House appears in system as two flats

It will be a new account - I am currently with Sky.
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VM-Jon
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Re: House appears in system as two flats

Thank you, I will send you a private message for some details and get this resolved for you

many thanks again

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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legacy1
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Re: House appears in system as two flats


@singhs09 wrote:

The house I am moving to shows up in the system as two flats rather than the whole house. 


Why is that a problem? if the house is no longer two flats no problem and if the house is still two flats still no problem.😋

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