Home start kit

[James1994]

Hello, I just bought a house and needed internet for it next week, I signed up to virgin media broadband and selected a delivery date of 28/03/22. I then get an email saying they are delaying delivery of the kit for almost a month (25/04/22) with no explanation as to why, 

is anyone here able to expedite this process for me? Not a every good start as a virgin media customer 

[jb66]

Possibly the previous tenants haven't cancelled their service 

[Carley_S]

Hi @James1994
Welcome to Virgin Media and community forums!
Sorry to hear that your quick start installation delivery was rescheduled. I can see on our system that you have already spoken with us and have rearranged the delivery. Please let us know if you have any further questions or concerns and we'll be happy to assist any way we can