on 02-02-2023 16:03
I placed my order on 30 January 2023 and was supposed to receive the home kit today 2 February 2023. I received no email about the kit being despatched or any updates. I don't have any account number as well so telephone call operator cannot help.
on 02-02-2023 16:36
The same situation. Operator does not help absolutelly. For 40 min of our conversation she provided me 3 times another bundle with sim card BUT THEY CANT SAY ANYTHING about my kit wich shoud be arrived 31th of January.
on 02-02-2023 23:49
Hi @justforuk29 and @Shoaib
You could try calling the pre-installs team on 0800 052 1734
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
on 03-02-2023 07:24
Hi @Shoaib
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon