High latency and packet loss in SM1 - Unusable for Zoom/Teams

[davfox]

No faults found when I go through the online path, but my BQM graphs show high latency and packet loss. I'm having to use 4G tethering to iPhone to get work done.

Can I get someone to take a look? Has been same for months.

My live BQM here.. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bd33ee8c8301705f1cdc581d2dfcf62140... 

Many thanks!

[davfox]

Hi there - just after update if possible on the fix. Still seeing quite high latency, although perhaps slightly less packet loss.

Interested to hear if any work took place.

Best,

David

[Zach_R]

Hi @davfox,

Upon investigation, it appears that the fault is still open and the current estimated fix date/time is approximately 10:00am on April 29th.
 

Apologies for the ongoing inconvenience that this undoubtedly causes.

Thanks,
 

[davfox]

Thanks Zach,

In wonder if you could check again, since 29th i'm not seeing any difference.

Cheers,
David

[Paulina_Z]

Hi @davfox, 

Thank you for getting back to us about this issue.

Apologies about this. However, the fault is still open and our team are looking into this.

The estimated fix date has been moved to 13th May 2021 at 10:00am. Apologies.

Please keep an eye on your connection and get back to us when you can.

Thanks,

[davfox]

Still seeing periods of 100% packet loss on BQM graphs, did anything change on your side yet?

[Zoie_P]

Hi Davfox, 

Thanks for reaching out. 

You are still affected by the outage the estimated fix time is 27 MAY 2021 10:00.

Thanks,

Zoie

[davfox]

Thanks for last update, 27th May has passed and i'm still getting packet loss.

Is this still scheduled? If you look back through this thread it keeps being moved ahead.

David

[Corey_C]

Unfortunately the fault is still ongoing with an ETA of 10 JUN 2021 10:00.

Thanks,

Corey C

[davfox]

Thanks Corey, any further light you can shine on the nature of the fault?

[Zak_M]

Thanks for coming back to us.

Its a high utilisation issue.

We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved. 

Kind regards,

Zak_M