Recently (last two to three weeks) started experiencing mega high latency spikes frequently on our network.
Have been with Virgin for two years now. No significant problems til now.
Couple of times in the last few weeks connection has gone completely for several hours, to the extent VM actually recognised it on the status checker.
Rest of the time we're experiencing big ping spikes, corresponding with loss of services for MS Teams, Zoom, streaming. Really disruptive in the middle of the day while trying to work from home on meetings.
Kit is all fine, using VM superhub in modem mode connected to Google WiFi. Have troubleshooted my equipment, no issues there.
No faith in telephone support given past experience so options on the table are change ISP or get VM to look into this. Posting here in the hope that the latter gets actioned...?
Happy to share account details over DM with VM if you get in touch.