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Mikeyc1
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Helpline password

I need to get an engineer out to fix a cut cable, so that I can set up my box. When I call the helpline, I can only speak to robots who ask for a password (not the virgin media one) that I don’t have. How do I get the password? Does anyone know how to access a human??

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Z92
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Re: Helpline password

The password will be the memorable word you said when you signed up.

If you don't remember it just enter an incorrect password three times in a row and you'll be transferred to a human who will ask other things to prove your identity and change the word. 

Mikeyc1
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Re: Helpline password

Thanks, I’ll try that. I don’t remember anything about a memorable word though 

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Graham_A
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Re: Helpline password

@Mikeyc1 It should appear on your welcome letter from when you joined.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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