Help with install. Old wall connection box.

[MorganNHall]

Hi all, 

Need some help with the installation. Virgin let me select the self set up kit. But I can't figure out how to connect the modem to the wall. These are the two boxes I can find in the house. The LAN and ethernet cables don't connect properly to either. 

 

 

[Roger_Gooner]

Neither socket is suitable. Outside your property see if you can find a box (usually grey or brown) on the exterior wall, if present there should be a cable socket (but sometimes only a cable) directly opposite on the interior wall.

[MorganNHall]

Thank you for the response! I will have a look tomorrow. Only issue I might have is I'm on the 3rd floor of a block of flats. 

[Roger_Gooner]

In that case the cabling will be different. However there must be VM cabling as you have a VM phone socket (now redundant BTW). If there isn't a socket with the VM logo (or logo of its predecessor companies such as NTL or Telewest) as for a manned installtion.

[MorganNHall]

Ah okay. Couldnt find any socket or box like that. Guess I will have to call. Do you know what the best number to call is? 

[Tudor]

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Matthew_ML]

Hey MorganNHall, thank you for reaching out and a warm welcome to the community I am sorry to see you are struggling to install your services. 

This is not our socket, I can help you get this resolved though.

I am going to send you a PM, please look out for the purple envelope. Thanks 

[Samanthabar0101]

Hi, I have this same issues can I please get some assistance, thanks 

[Tudor]

Phone the number above. Please do not coat-tail post.