My mum was recently sent a new cable modem for her installation... as I was there for a family funeral I installed this for her as she does not like to mess about with wiring. Despite waiting 30 minutes for the modem to register it still comes up as Blocked in the status page.
Can a member of Virgin staff help me deal with the migration please ? I am no longer at their house but I have the account details, password, and the serial number/MAC addresses of both the old and new modem. I can get her to power cycle the modem when done.