Haven't received installation package

[Con_man95]

It's been around 3 weeks since I ordered broadband with Virgin Media and I still haven't received the installation package, and a installation technician is due to call in a few days.

Tried many times to get through to customer support through the phone but my calls are constantly getting disconnected. 

Is there anyone that can help me get an update on the installation package please?

[VM-Jon]

Hi @Con_man95 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

[gilbo2]

Does this imply that if waiting for a Engineer Visit to install everything, the hardware like hub and stream box are sent to you in advance? I thought the engineer bought them unless I've missed something here?