Haven't received confirmation email

[tommychn]

Ordered a broadband package on Thursday 04/07 to be delivered on 08/07 and received the order summary email and pre-contract documents, however the delivery date confirmation and contract have not been received. Upon trying to log into Virgin Media to confirm that the delivery is still taking place it asks for an account number and area reference, neither of which I have. 

[Akua_A]

Hi @tommychn 

Welcome to our services and our community forums. Sorry to hear your order confirmation seems delayed. We want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,