Hopefully, tomorrow I will get my 3rd replacement hub 3 as the present one has now suffered the infamous Internet: (Access denied) bug again.
Many of the people that I found talking about on the net suggested that because of the Hub's problems with the software and the Puma chip set, it is better to put it into modem mode and buy a decent router to plug into it. Has anyone done this and found it improved the situation?
Well my internet is back at the moment. An engineer that had been booked by a neighbor for the same problem, in the same block of flats, was on site when I got home. It appears there was an extremely low signal an he is at present replacing an item that is faulty. The virgin website is still claiming know known issues. He also advised me to keep the appointment so the engineer can check my signal strength etc.
Would be nice, and good customer service, if VM were more honest and open with their customers. Had I been told there was a known issue with my block of flats and an engineer had been booked for Monday morning, I would not have booked an engineer also.
Anyway, seems like the technical problem is sorted, fingers crossed.
As well as the “check service,” weblink (which as chenks says may not show anything) there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.