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BarryS1
On our wavelength
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Message 1 of 11
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Have all the bugs been sorted on hub 3?

Hopefully, tomorrow I will get my 3rd replacement hub 3 as the present one has now suffered the infamous Internet: (Access denied) bug again. 

Many of the people that I found talking about on the net suggested that because of the Hub's problems with the software and the Puma chip set, it is better to put it into modem mode and buy a decent router to plug into it. Has anyone done this and found it improved the situation?

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jpeg1
Trouble shooter
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Message 2 of 11
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Re: Have all the bugs been sorted on hub 3?

If you have had serious problems with three Hubs then it's likely there is a different issue somewhere else.

Have you checked the Hub stats? Can you post them here? 

You will always get better WiFi performance with a separate router, or just a wireless access point. 

 

 

 

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BarryS1
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Message 3 of 11
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Re: Have all the bugs been sorted on hub 3?

Hi,

Best I could do from my phone. If not helpful, I can do it when I get home from 5he hospital.Screenshot_20190728-211915.png

 

Screenshot_20190728-212030.png

 

Screenshot_20190728-213352.png

The engineer is coming between 4 to 7pm tomorrow.

Kind regards Barry.

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BarryS1
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Message 4 of 11
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Re: Have all the bugs been sorted on hub 3?

Looks like PNG screenshots aren't suitable. Have to be tomorrow I'm afraid as I have to be up early for the hospital.

Regards, Barry

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jpeg1
Trouble shooter
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Message 5 of 11
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Re: Have all the bugs been sorted on hub 3?

Graphics have to wait for moderator clearance.

Let us know what the engineer says

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BarryS1
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Message 6 of 11
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Re: Have all the bugs been sorted on hub 3?

Hi jpeg1,

Well my internet is back at the moment. An engineer that had been booked by a neighbor for the same problem, in the same block of flats, was on site when I got home. It appears there was an extremely low signal an he is at present replacing an item that is faulty. The virgin website is still claiming know known issues. He also advised me to keep the appointment so the engineer can check my signal strength etc.

Would be nice, and good customer service, if VM were more honest and open with their customers. Had I been told there was a known issue with my block of flats and an engineer had been booked for Monday morning, I would not have booked an engineer also.

Anyway, seems like the technical problem is sorted, fingers crossed.

Kind regards,

BarryS1

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chenks
Community elder
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Message 7 of 11
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Re: Have all the bugs been sorted on hub 3?

the virgin website won't show any known issues unless it is affecting a large number of customer.
a localised issue won't ever show up as a known issue.
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jbrennand
Alessandro Volta
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Message 8 of 11
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Re: Have all the bugs been sorted on hub 3?

As well as the “check service,” weblink (which as chenks says may not show anything) there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BarryS1
On our wavelength
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Message 9 of 11
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Re: Have all the bugs been sorted on hub 3?

So, had all 18 flats reported the problem we could have had 18 engineers here today instead of 2.

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BarryS1
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Message 10 of 11
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Re: Have all the bugs been sorted on hub 3?

Thanks

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