Hardstanding Chamber

[Collier2105]

I apologise if this has been asked before but through chat and customer service, I can not get any helpful response or signposting! I would be grateful for some help please!

We are ex VM customers and we have a VM chamber on the path directly outside our house. We have recently been approved for a disability facility grant due to my disabled husband needing access for a drop kerb and hardstanding.

Ourselves and Medway Council have had no response for the chamber to be looked at and for a quote for it to be lowered/moved so we can get hardstanding access. This has been delaying any movement forward for over 8 months and is extremely stressful and frustrating.

Where or who can I contact about this .. please!

[Matthew_ML]

Hey Collier2105, thank you for reaching out and I am so sorry to hear this.

Also, a warm welcome to the community.

Just to confirm are you looking to get remove the box outside from the property?

Can you attach a photo of what you mean so we get a full understanding?

[Collier2105]

Good Afternoon Matt

Thankyou for getting back to me. I was told by a VM call handler I was selfish because of other VM customers! I believe the chamber just needs to be lowered so we can accommodate the drop kerb and have a smooth surface.

It was recommended someone would come out and give us a quote but never heard anything. Have included pictures.

Regards Gemma Collier

 

 

 

[Kath_P]

Hi Collier2105, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. ✨

We can certainly get this sent over to the relevant teams for you but we will need to confirm some information with you first. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,