HUB 5 power adapter missing

[kalibug04]

My quickstart package for the HUB 5 router is missing the power supply.  Two calls to virgin later, and I'm still without the power supply with little hope of the issue being resolved in a sensible fashion (i.e. mailing out a replacement supply!).  Does anyone have a part number for the HUB 5 power supply?  Or the specifications?

[kalibug04]

Make that three calls to virgin.  I'm really confused as to why no one in customer support is able to assist with this simple issue.  Especially as I know that I am not the only one who has been sent a HUB 5 quickstart package without the actual power supply.  At this point I am looking at alternate service providers.  

[jbrennand]

Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install

[kalibug04]

Thanks John, The problem is that I don't want to book a tech install, as that means I will have to arrange to wait at home all day for the technician.  I really just want the power adapter that was supposed to be in the quickstart kit.  But maybe that is an impossible ask?

[jbrennand]

I will ask VM to comment here asap

[Reece_MH]

Hi @kalibug04,

Thanks for your post, and a warm welcome to our Community Forums!

I'm really sorry to hear you haven't received a power supply for your Hub 5. I haven't been able to locate any details for a service based on your Forum Account, so I'm going to send you a private message to look into this further.

Please look out for it in the top-right, purple envelope.

Cheers,