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HUB 3 rebooting multi times a day

For the last week my Hub 3 has been randomly rebooting, therefore dropping my broadband for about 10 minutes at a time while it reconnects to the network.

I am connected by ethernet cable to it.

At the same time the telephone line is down and my V6 Box loses picture.

 

in the network log it is mentioning a sync time issue on each occurrence, the last time I noticed that the log said it was at 9.35 but it occurred at 10.35.

I need this issue resolved as it is hampering my ability to work from home and no one is available over the 150 call number.

Thanks

Nick

 

 

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Re: HUB 3 rebooting multi times a day

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream


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Re: HUB 3 rebooting multi times a day

Hi can you PM me your details please

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: HUB 3 rebooting multi times a day

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

387000000

1.5

40

256 qam

32

2

267000000

3.2

43

256 qam

17

3

275000000

3

43

256 qam

18

4

283000000

3

43

256 qam

19

5

291000000

3

40

256 qam

20

6

299000000

3.4

40

256 qam

21

7

307000000

3.2

43

256 qam

22

8

315000000

3.2

40

256 qam

23

9

323000000

3

40

256 qam

24

10

331000000

3

43

256 qam

25

11

339000000

2.9

40

256 qam

26

12

347000000

2.5

40

256 qam

27

13

355000000

2.2

40

256 qam

28

14

363000000

2.2

40

256 qam

29

15

371000000

2.2

40

256 qam

30

16

379000000

2

40

256 qam

31

17

395000000

1

40

256 qam

33

18

403000000

1

40

256 qam

34

19

411000000

1

40

256 qam

35

20

419000000

0.5

40

256 qam

36

21

427000000

0

40

256 qam

37

22

435000000

-0.2

40

256 qam

38

23

443000000

-0.7

40

256 qam

39

24

451000000

-0.7

40

256 qam

40

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.9

4

0

2

Locked

43.3

17

0

3

Locked

43.3

22

0

4

Locked

43.3

18

0

5

Locked

40.9

14

0

6

Locked

40.9

18

0

7

Locked

43.3

11

0

8

Locked

40.9

12

0

9

Locked

40.3

14

0

10

Locked

43.3

14

0

11

Locked

40.9

15

0

12

Locked

40.9

12

0

13

Locked

40.9

12

0

14

Locked

40.9

15

0

15

Locked

40.9

11

0

16

Locked

40.3

14

0

17

Locked

40.9

26

0

18

Locked

40.3

7

0

19

Locked

40.3

9

0

20

Locked

40.3

6

0

21

Locked

40.3

7

0

22

Locked

40.9

7

0

23

Locked

40.9

7

0

24

Locked

40.9

9

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

25799991

3.75

5120

64 qam

6

2

32601872

3.8

5120

64 qam

5

3

39400000

3.95

5120

64 qam

4

4

46200000

4.35

5120

64 qam

3




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

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