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dezzie
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HUB 3 Red Light

My HUB 3 has a permanent red power light. Have tried all the resets etc numerous times. Unit is not overheating. Call customer services twice and was told 1st off "it's normal" and 2nd time it is waiting for a software download" , Both rubbish. Has been like it for a number of weeks now. Does it need replacing?

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MikeRobbo
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Re: HUB 3 Red Light

Yes it does need replacing.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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dezzie
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Re: HUB 3 Red Light

Thanks Mike I'll wait as CS seem to make up replies
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Megan_L
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Re: HUB 3 Red Light

Hi Dezzie, 

Thanks for your post, I am sorry you're having this issue with your HUB services recently. 
I have had a look at your services on my side and can see there is an area outage, which is regarding a SNR issue. 
This is due to be fixed today actually around  6pm but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you.

Once it's been fixed we can then have another look at your HUB to see if there is still an issue.
Thanks, 
Megan_L

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dezzie
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Re: HUB 3 Red Light

It's still red. 

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Chris_W1
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Re: HUB 3 Red Light

HI Dezzie, thanks for the message, can you confirm that the hub is out in the open, nothing is covering the vents and the hub is upright? Are you still having issues with this? Is the hub overheating at all? Chris 

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dezzie
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Re: HUB 3 Red Light

As i said in the original post it is not overheating. It is in the same position it has always been in since i got it years ago.

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dezzie
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Re: HUB 3 Red Light

How do i get some help on this. i see most other hub red light issues are resolved by replacement. All i have got is it is updating or is normal. i have been told the light means it is overheating. It is in the same position it has been in for years. I have unplugged it for 2 days and it is still red what more can i do. Or do i have to report a fire caused by an overheating hub that has been reported numerous times
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