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Green flashing light hub on WiFi not

Hi please help. Ive followed the instructions exactly as they are tried to test on the app but it won’t let me. Any ideas? On the hub 3 which I have there doesn’t appear to be a white little box with tv, broadband etc which it states in the instructions that’s what there is. Should I have this? I’m not very technical with things like this. I have a green flashing light and a green WiFi light that’s it. Any assistance would be appreciated. Please note it’s a brand new box and I’m a brand new customer.

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Re: Green flashing light hub on WiFi not

Hi RachD86,

It sounds like you need to phone in to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Green flashing light hub on WiFi not

Thanks for that I tried ringing but it was a different number and all the call centres were closed but I’ll try that thanks. Virgin did send a text saying they sent a signal ? So I assumed everything was ok. But I’ll try the number thanks. 

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