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Green flashing arrows

Katy10
Joining in

on ‎10-03-2022 20:36

I have just moved into a flat that had a virgin media box already on the wall. I followed the quick set up instructions for hub 3. The WiFi light is green, there are 2 arrows flashing green and the base light is steady green.

Ive checked the cables look to be inserted into the hub and wall socket correctly.

Any suggestions on what the issue might be?

 

Thankyou!

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎10-03-2022 22:32

Could be that the hub has not been added to your account or the cable is disconnected at the street box. Here are 2 numbers that may help:

Equipment activation on 0800 953 9500

___________________________________________________________________

 

pre-installs team on 0800 052 1734.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Lee_R
Forum Team
Forum Team

on ‎13-03-2022 15:53

Hi @Katy10 thanks for posting and welcome to our community.

Sorry to hear that your service is not working.  I am going to send you a quick private message.

Regards


Lee_R

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