on 04-03-2017 06:52
on 04-03-2017 07:07
Hi there,
Sounds like your Activation of your Hub 3.0 has not gone though properly. Best thing you can do is call Virgin Media on 150 from a Virgin Land Line or 0345 454 1111
Customer Service will be able to assist you with this
Thanks
Stythinator
on 09-03-2017 11:23
Hi Shel92,
Welcome to the community and thanks for posting.
I'm sorry to read you are experiencing no internet connection after the installation of the Hub 3.0.
I would like to check this in more detail, however I was unable to locate your account. If you can send me a Private Message to confirm your address, I can look further into this.
Speak soon
Sam
on 29-03-2017 22:12
Hi there,
I have the same problem, I called the activation number, connected Hub 3.0 to the cable and power and have now the base light white, the arrows flashing green and the wifi green and stable (no flashing). I've connected iPhone to the SSID but have no internet. A prompt response would be appreciated.
Thanks
on 03-04-2017 20:56
Sorry to hear this Proenri,
I'd like to help with this but I'm unable to locate your account information at the moment.
Could you reply via private message with the following information if possible?
Speak soon,
Nat_J
on 04-08-2017 22:38
on 11-08-2017 12:38
Hiya PJ08,
Thanks for posting and welcome to the community.
My apologies you are also having an issue with the broadband connection.
I can see from your account, that you called through to us to discuss this further and your broadband connection is now showing as online.
Is the internet now working ok for you or are you still having an issue?
Kind regards
Sam
on 23-09-2017 09:55
on 23-09-2017 09:59
Phone them. It'll take Virgin staff at least a week to get to you on here.
on 23-09-2017 10:14