01-08-2021 09:53 - edited 01-08-2021 09:56
Hi there.
Customer for 4 month now, with everything working perfectly fine, an issue appeared yesterday morning as I lost internet connection.
I have the wifi signal solid green but a flashing green light on the base of the Hub 3
I have checked all the cable (up to the street^^) and nothing is damaged or disconnected.
I’ve pinned reset, disconnect and reconnect the hub, and waited 24 hours in case it got fixed on Virgin hand.
is there anything I can do or at least try to get back online ?
thank you
on 01-08-2021 16:49
on 03-08-2021 09:57
Hi ChPv25, thanks for getting in touch - sorry for the delayed response here.
I'm also sorry to hear you've been having these issues with your hub & connection. I wasn't able to look further into it using your forum details alone on this occasion, so if the helpful advice provided above doesn't clear things up for you - just get back to me via PM and we'll do all we can to assist.
Tom
on 03-08-2021 11:06
Thanks for messaging me to let me know things have improved @ChPv25 - we appreciate the update, but also understand these things can be intermittent so please don't hesitate to get back in touch if any more problems crop up.
Tom