Hi everyone -
was setting up my new box the weekend and found a few problems so i recon i'm going to need an engineers visit.
Got some pics that i will try and attach at the end.
I'm thinking that my line has been butchered a bit - it has a join that looks like it's separating from the cable and the line from the telegraph pole is too short (i think that it is supposed to follow similar rules to household wiring - like not being fitted at an angle to save wire) has some damage to the wire outer (who knows if that's how it's supplied, could be a hidden cable burried underground ). what i think is a virgin box outside (no logo) is held together with a zip tie and is open at the top revealing a mess of spider web and detritus which makes me think it's just as well that the wire from the phone line is hanging disconnected from the box. inside the house things get no better, the equipment is tellywest and what i believe to be the connector for my hub (NOT the hub end) is loose, moves both left and right and pushes in with no pressure. there are 3 phone wires inside the house - two end on a little terminal block and just hang from the wire and one is an actual phone connector (none of which is a problem because i'm just broadband - providing it doesn't cause and problems with the broadband) so like a sensible person i didn't try to plug my hub in.
think that's about it so have a few pics to look at - ok maybe not because they are all too big to attach.
So how do i go about getting an engineer to sort it out - i'm assuming it's going to be free, even if it was working it all looks like it could do with renewing anyway
