on 20-06-2022 17:04
Hi everyone -
was setting up my new box the weekend and found a few problems so i recon i'm going to need an engineers visit.
Got some pics that i will try and attach at the end.
I'm thinking that my line has been butchered a bit - it has a join that looks like it's separating from the cable and the line from the telegraph pole is too short (i think that it is supposed to follow similar rules to household wiring - like not being fitted at an angle to save wire) has some damage to the wire outer (who knows if that's how it's supplied, could be a hidden cable burried underground ). what i think is a virgin box outside (no logo) is held together with a zip tie and is open at the top revealing a mess of spider web and detritus which makes me think it's just as well that the wire from the phone line is hanging disconnected from the box. inside the house things get no better, the equipment is tellywest and what i believe to be the connector for my hub (NOT the hub end) is loose, moves both left and right and pushes in with no pressure. there are 3 phone wires inside the house - two end on a little terminal block and just hang from the wire and one is an actual phone connector (none of which is a problem because i'm just broadband - providing it doesn't cause and problems with the broadband) so like a sensible person i didn't try to plug my hub in.
think that's about it so have a few pics to look at - ok maybe not because they are all too big to attach.
So how do i go about getting an engineer to sort it out - i'm assuming it's going to be free, even if it was working it all looks like it could do with renewing anyway
Answered! Go to Answer
on 20-06-2022 18:19
Call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 20-06-2022 17:32
You can either phone in, or wait here a day or two for a VM Mod to pick this up. You will need a manned installation by the sound of things !
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on 20-06-2022 18:19
Call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 21-06-2022 16:38
Hi,
Thankyou that sorted it out, but it looks like it's going to be 10 days before an engineer can get to me- the nice lady on the phone did say she would try and get me an earlier date as it's expensive for no broadband (we'll be half way through our first month and out of the cool down period before we ever try it)
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on 23-06-2022 16:44
Thanks for coming back to us @donna17, have you heard anything back from the team at all about a new date, since you last posted?
Regards,
Steven_L
on 23-06-2022 16:52
Hi,
thankyou for your reply - nope and having marked an answer on this thread (because i thought it was) I started another (same title but with 2 after it) if you want to take a look.
thankyou
on 26-06-2022 08:28
Morning @donna17
I sent you a PM Friday if you want to PM me back with the details 🙂
Best,
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