Good news, our services are nearly in your area!

[Cortez471]

Hi,

Would it be possible to know when we can move over to Virgin? We'd love to move away from BT as we're paying £60 for around 27mbps per month which is painful.

Any help would be appreciated 

[Cortez471]

Will do, how do i pm you on the forums, cant find the button while on mobile?

[Steven_L]

Thanks for confirming your information via private message @Cortez471. I have sent this off to the team to be looked into further for you.

We will be in touch once the team come back to us.

Regards,

Steven_L

[Steven_L]

Hey @Cortez471,

The team came back to me pretty quickly this morning, the project to install services in your area is still ongoing at the moment and unfortunately, they cannot supply any further information or dates at the moment that the work will be completed and the services activated.

Regards,

Steven_L

[zorrpl]

Hi Steven

I am checking every few months if I have an alternative to move to something faster than ordinary fibre (67mbs) and to my surprise go the same result today "Good news, our services are nearly in your area!"

Would you be able to potentially check the timescale for my location with the expansion team ? Thank you.

I've Pm'd you my details.

[Carley_S]

Hi zorrpl

Welcome to the community. 

Thank you for getting in touch and for your interest in joining us. I can see that you are in an open conversation with my colleague. If you have any further questions or concerns, you can directly them via the open conversation and we'll be able to respond quicker. 

[John_GS]

HI @zorrpl

We've heard back and it should be this year but cannot give a firm time/date yet sadly

Best,

[zorrpl]

Thanks for checking John.

At least gives me rough timescale.

[Carley_S]

Unfortunately this is information that we do not have to give. Hopefully this will be available sooner rather than later for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).