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[Cortez471]

Hi,

Would it be possible to know when we can move over to Virgin? We'd love to move away from BT as we're paying £60 for around 27mbps per month which is painful.

Any help would be appreciated 

[jbrennand]

What does the VM Postcode Checker "report"?

[Cortez471]

Exactly as the title states, it's nearly in our area. I've seen them run the cables and the new cab being added but was wondering if a date could be given. Are we going to be waiting days, weeks or months. 

If its going to be months i'd be tempted to look at starting a community ran ISP.

[jbrennand]

Sign up for the other ISP - perhaps on a 30-day contract - or a 12 month one at most. And then when VM arrives you can sign up quickly as soon as you can exit the first connection.

But do not cancel any existing connection you make until VM has been installed and is working to your satisfaction in your 14-day cooling off cancellation period. As it can be delayed.

[Cortez471]

I may not have made it clear. I'm already on BT with their **bleep**ty speeds even with FTTC but want faster speeds. I can't get those with BT and would like, if possible, an ETA for virgin.

[jbrennand]

What speeds do BT offer you on FTTC? And what do you actually get ?

[Cortez471]

they offer between 14-26 and i get around 24. Which isn't enough these days hence the need to move away. It's the best we're going to get and i'm positive the cables don't got to the cab you'd think they'd go to. I could go FTTPondemand but its a massive cost which i'd rather not do.

[jbrennand]

Blimey..... I can have 28 using my old copper cable telephone cable (I am assuming) as there is no BT fibre anywhere near us.

[Cortez471]

Indeed! I can get 120mbps on my phone via 5g while at work. Sucks that there isn't any 5g in my town either. 

What really gets me is the older houses across from our estate can get 80+ mbps on older connections yet our estate which was "newer" can't. 

[Steven_L · Accepted solution]

Hey @Cortez471,

Welcome back to the community and thanks for taking the time to post.

I would be happy to look further into this with our expansion team, to see if we can find any more information about the services being activated. Would you like me to send over a private message to start this?

Regards,

Steven_L