Gone away email

[livclarke94]

I signed up for virgin broadband on 2/03 then received an email on the 09/03 from virgin saying about a gone away form? Not sure what this is and still.have received my router 😞

[VM-Jon]

Hi there,

this probably means that the property that you live in or are moving into currently has an active account. I can take a look at this for you and see what we can do to speed things up. I will send you a private message for some details.

thank you