If the issues that @Eeeps highlighted still apply, then you will continue to have problems.
Give the forum staff until (say) Monday to get you a technician booked, you also can try VM's world-class-awful telephone support, if there's still no progress by then raise a formal complaint with VM using the form in My Virgin Media, requesting that the poor quality connection is resolved. If that doesn't result in a fix, come back here and we'll advise on your escalation options.
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