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Gig1 - Outbound packets keep dropping | Inbound packets are perfectly fine

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Declan_1242
On our wavelength

on ‎15-07-2022 19:56

Hi,

Still extremely concerned with how many issues my area is having with Virgin Media, this must be the 5th time of total outage within the last 2-3 months, thankfully I wasn't home much yesterday throughout the all day outage, but today i come home and I am greeted yet again by virgin media failing to resolve issues.

To be fair, I understand these things actually happen, but consider this, I had to start working from the office due to the daily issues I faced, usually when I got home it would be fine, but now I come home and cant even relax, even more upsetting when I add in the fact I'm paying £111 for the same package that costs just £85 in my first year contract...

 

Logs will be below as usual.

Thanks.

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1 ACCEPTED SOLUTION

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Declan_1242
On our wavelength
In response to Declan_1242

on ‎16-07-2022 14:42

ISSUE RESOLVED

 

Spent hours last night reconfiguring, the issue was an effect of IPV6(For what ever reason) even though Virgin does not support IPV6, router firmware had updated and I guess some stuff changed, not exactly sure how it was the issue, but disabling it for sure worked. 

Though not to mention there was a genuine outage in the area, im still confused how this all happened when no settings on my modem had actually changed.

Thanks anyway! 

See where this Helpful Answer was posted

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13 REPLIES 13

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Declan_1242
On our wavelength

on ‎15-07-2022 19:57

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

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Declan_1242
On our wavelength
In response to Declan_1242

on ‎15-07-2022 19:58

263387500002.59999840.366287QAM25626
11387500004.30000340.946209QAM2561
21467500004.19999740.946209QAM2562
31547500004.40000240.366287QAM2563
41627500004.09999840.946209QAM2564
51707500003.90000240.946209QAM2565
61787500003.79999940.946209QAM2566
71867500003.79999940.946209QAM2567
81947500003.59999840.366287QAM2568
92027500003.59999840.946209QAM2569
102107500003.70000140.946209QAM25610
112187500003.59999840.366287QAM25611
122267500003.70000140.946209QAM25612
132347500003.70000140.946209QAM25613
142427500003.70000140.366287QAM25614
152507500003.79999940.366287QAM25615
162587500004.09999840.366287QAM25616
172667500003.59999840.946209QAM25617
182747500003.50000040.366287QAM25618
192827500003.79999940.366287QAM25619
202907500004.00000040.946209QAM25620
212987500004.19999740.946209QAM25621
223067500003.70000140.366287QAM25622
233147500003.20000140.366287QAM25623
243227500002.70000140.366287QAM25624
253307500002.59999840.946209QAM25625
273467500002.70000140.366287QAM25627
283547500002.59999840.366287QAM25628
293627500002.70000140.946209QAM25629
303707500002.59999840.366287QAM25630
313787500002.50000040.366287QAM25631
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Declan_1242
On our wavelength
In response to Declan_1242

on ‎15-07-2022 19:58

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26Locked40.36628700
1Locked40.94620900
2Locked40.94620900
3Locked40.36628700
4Locked40.94620900
5Locked40.94620900
6Locked40.94620900
7Locked40.94620900
8Locked40.36628700
9Locked40.94620900
10Locked40.94620900
11Locked40.36628700
12Locked40.94620900
13Locked40.94620900
14Locked40.36628700
15Locked40.36628700
16Locked40.36628700
17Locked40.94620900
18Locked40.36628700
19Locked40.36628700
20Locked40.94620900
21Locked40.94620900
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
25Locked40.94620900
27Locked40.36628700
28Locked40.36628700
29Locked40.94620900
30Locked40.36628700
31Locked40.36628700
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Declan_1242
On our wavelength
In response to Declan_1242

on ‎15-07-2022 19:59

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked435.158679390

 

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked435.158679390

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncxv987


Primary Downstream Service Flow

SFID
14720
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow

SFID
14782
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
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Declan_1242
On our wavelength
In response to Declan_1242

on ‎15-07-2022 20:00

Network Log

Time Priority Description

Fri Jul 15 17:25:48 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 17:27:07 20223Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 17:27:07 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 17:28:27 20223Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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jbrennand
Very Insightful Person
Very Insightful Person
In response to Declan_1242

on ‎15-07-2022 20:07

Stats all ok - a BQM will be more informative
_____________________________________

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.

It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Declan_1242
On our wavelength
In response to Declan_1242

‎15-07-2022 20:13 - edited ‎15-07-2022 20:14

 

Like wise this also seems fine, but something very much isn't. 

Google Ping Statistics:

 

Ping statistics for 142.250.178.4:
    Packets: Sent = 1738, Received = 1467, Lost = 271 (15% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 1030ms, Average = 18ms

 

 

Virgin media reports: "Looks like there are issues in your postcode affecting your services

cd0df79fa66c97d5b1f253fa44632cd2186451db-15-07-2022cd0df79fa66c97d5b1f253fa44632cd2186451db-15-07-2022cd0df79fa66c97d5b1f253fa44632cd2186451db-15-07-2022

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Declan_1242
On our wavelength
In response to jbrennand

on ‎15-07-2022 20:18

Replied to the wrong message, apologies, check the above, thanks.

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Declan_1242
On our wavelength
In response to jbrennand

on ‎15-07-2022 20:48

Network Log

Time Priority Description

Fri Jul 15 20:05:53 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:06:23 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:07:13 20223Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:07:13 20223Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:07:42 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:08:33 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:09:02 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:09:52 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:10:22 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:11:12 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:11:42 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:12:32 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:13:02 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:13:52 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:14:22 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:15:12 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:15:18 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:15:20 20223Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:15:20 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:15:27 20225TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:15:57 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:16:22 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:16:52 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:17:42 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:18:12 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:19:02 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:19:32 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:20:22 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:20:52 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:21:42 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:22:12 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:23:02 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:23:31 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:24:22 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:24:51 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:25:41 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:26:11 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:27:01 20223Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:27:31 20223Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:32:37 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:32:49 20224T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:32:49 20223REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:33:41 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:33:53 20224T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:33:54 20223REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 15 20:34:51 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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