Get connection to home

[Mitha]

Dear Virgin media,

I am [REMOVED]. Lives in Keighley. Recently I have tried to get virgin media connection in my home. But when technician came for the work, he said the optic cable won't reach into the house. However our street already had  the cable supply. I hope this can be sort out as I really wish to get virgin connection in my home.

Thank you

 [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post.]

[Kain_W · Accepted solution]

Hi there Mitha,

Thanks for posting and welcome to the community.

Just for clarification can I ask, has a deal been set up or are you seeing if our team can provide the service to your property?

Let us know,

[Mitha]

Hi kain,

I have ordered a deal. When a technician came for installation, he said there is no one one in this property has virgin connection so it won't possible to get connection to my apartment. But the technician showed the cable on street. So is it possible to start connection to this property.

Thank you 

[Alex_RM]

Thanks for getting back to us Mitha 🙂

I'm going to pop you over a private message to get a few more details from you (purple envelope, top right hand corner)

Alex_Rm