I am starting to get really frustrated with my connection. On average it drops connection about every 2 hours everyday.
100% constant drop outs from 3pm till around 11pm (happens every hour or more)
I am constantly getting fobbed off by virgin support, and just called again (I ring a lot) and they wont talk to me and only the account holder, yet I have permission to talk...or has all the other 20+ times been a breach virgins end? I asked to speak to a manager, which there isn't one available he said (hmmm EXPLAINS A LOT!)
So what do I do now?
At what point is the service not up to scratch and I can start making claims? reduction in price?
Also, if I change to the business service, will it be the same?
Try calling “Retentions” on 150 or 0345 454 1111 (or 0800 9528046) - options 1-1-4-5 "Thinking of leaving" then “technical issues” – (They are open Monday – Friday, 8am - 8pm and on Saturday from 8am - 6pm. – [08.01 is best!]) you have a better chance of getting a UK call centre (it could still be a 30’+ wait though) who will be more understanding and helpful. Tell them you are thinking of leaving for Sky/BT because of these problems - and they will try and sort it for you (as it’s their job to keep customers) or give you best info on the problem and can point you to potential "business" options.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.