Installed my wifi router which virgin delivered today, after having to wait almost two weeks while they sorted out issues with even getting it sent to me and setting up the account.
No broadband signal at all, the routers got the Green wifi light on and the main green bar on the hub (3.0) is flashing Green constantly with no change. After 4 calls to the phone line and constant assurances that it’s been set up and activated and finally getting the text saying I’m ready to go 3 hours ago, after waiting 6 hours for the issue to fix itself, we’re still at square one with no change.
No great effort from customer service to get this sorted and only offers of an engineer to come in a week which isn’t really too helpful. Tried all the steps, unplugged it, plugged it back in, made sure the cables are fully flush, reset it. No change. Virgin phone ops said they couldn’t see the router connected on their systems but it’s up and running, and the previous tenants had Virgin at the property so all the cables are ready within the house.
Got told to wait until 9pm while the systems get up and running for the property?? And conveniently it’s now too late for anyone to be able to help properly.
Quite disappointed really, had nothing but problems with this since the start with no solution in sight and debating cancelling the direct debit entirely before it goes through at this point.
