30-11-2023 19:02 - edited 30-11-2023 19:47
So for the last few weeks I have been having major dropouts on my network, at first I thought it was the hub throttling as there are a few 2.4ghz iot on there. But after a few complete hub resets( pinhole reset) and leaving all my WiFi items disconnected the problem still remains. I have been onto VM a couple of times now and all they say is "our system says there's no fault" and then try upselling me a faster connection or WiFi booster to "fix my issue" . Which I know it won't as it's not a WiFi issues.
The problem is I am getting major network packet loss and it's making my connection unusable ( I am having to write this on my mobile data) I have setup a think broadband graph and as you can see it's bad, and seemingly getting worse. Got a few good hours today and thought we may be good but it's gone again
Using my playstation is a no go getting booted from servers every few minutes, making it impossible to use, and just General internet usage is abysmal having to sometimes wait upto 5 minutes for pages to eventually load
on 08-01-2024 11:31
Thanks for updating us Marc-,
We're really sorry that this is the case. These sorts of works can take time to arrange but they will be being done as soon as possible. Keep us posted on how the work progresses and let us know if there is anything else we can do.
Thanks,
on 15-01-2024 10:59
Just had this txt from VM. It says it's external works only, what about the engineer that was you said would be here aswell to do the final connection and balance line ? Is that yet another delay we will have to wait for.
Hi, it's Virgin Media. We're planning to do some external work on Tue 16 Jan at ***** *****, but we don't need you to be there.
on 17-01-2024 11:50
Hi Marc- 👋
We appreciate the frustration this is causing. In most case, the notification text messages go in chronological order, so you would received the external work SMS first, before receiving the Technician visit SMS.
Are you able to confirm whether the work and follow-up Technician visit has been completed in full, and how things are looking with your service?
If a follow-up hasn't happened, please do let us know and we'll be more than happy to get this booked in for you.
Thanks,
on 17-01-2024 12:01
New cable was fitted yesterday at around 4pm. They just replaced old cable and told us to reboot modem and left. No technician came , service is on but as it's only been less than 24 hex can't say if issue is fixed or not. I do now have 5 upstream bonded channel showing instead of the 2 I was getting before. All I can say ATM. Will have to see how things go. I thought a technician was needed to check levels ect ect. But was told no . Sed how things go from now on. Hopefully after months of terrible service it will be ok.