So for the last few weeks I have been having major dropouts on my network, at first I thought it was the hub throttling as there are a few 2.4ghz iot on there. But after a few complete hub resets( pinhole reset) and leaving all my WiFi items disconnected the problem still remains. I have been onto VM a couple of times now and all they say is "our system says there's no fault" and then try upselling me a faster connection or WiFi booster to "fix my issue" . Which I know it won't as it's not a WiFi issues.
The problem is I am getting major network packet loss and it's making my connection unusable ( I am having to write this on my mobile data) I have setup a think broadband graph and as you can see it's bad, and seemingly getting worse. Got a few good hours today and thought we may be good but it's gone again
Using my playstation is a no go getting booted from servers every few minutes, making it impossible to use, and just General internet usage is abysmal having to sometimes wait upto 5 minutes for pages to eventually load
Hopefully, but I'm not holding my breath. It's getting beyond a joke now, again most of yesterday up untill early hours of this morning it was unusable, paying for a service that just doesn't stand up to it intended use, this has been going on for months now.
Absolutely shocking again all day today, zoom won't stay connected keeps dropping because of how bad connection is, playstation will keep kicking off, can't stream anything reliably, lost connection completely a few times. This has been since 7am yet again, it's now 6:30pm and connection has been off completely for last 30 mins. Using mobile data to keep connected. Another 10 days of this will be insane
@Arissa_H wrote:Hi Marc- 👋🏼.
Thank you for posting, welcoming you back onto our community forum 😊.
Sorry to see your connection keeps dropping ☹.
What does it show when you try to run the speed test through ethernet?
What happens when you click on our service status page.
How has your connection been since Sunday?
Status page says no issues in area, never has shown any problems on that side. Seems to have settled a bit since Sunday few short burst of high pings nothing as bad or as long though. Nothing has changed on my end of the network. Hoping it stays like this or at least in some useable form untill they can pull new cable on 27th. But after around three months hopefully it will be resolved.
But miffed at the cheek of virgin though emailing and offering £5 goodwill gesture off my bill. After all the issues and customer service that told lies and said there was no issue for months until one finally says oh yes I can see you've had 1952 dropouts in last 30 days., all others said my connection was fine no dropouts. Laughable if i hadn't been paying 50 a month for months of bad service
So after multiple promises of a new pull on the 27th guess what, yup the usual VM rubbish 2pm and get a message that they won't be coming today and it will be another 20 days ( 16th Jan) untill they will now come and do a new pull. Wouldn't mind but it's not a hard pull, it's literally at the end of my path. Absolutely useless and they offer a £5 gesture of goodwill for months of horrible service then lies by the customer service guys, eventually they agree there's an issue and now cancel the promised fix for another 3 weeks.
Worst customer service ever 🤬🤬🤬
So they came out yesterday and did the so called "building works" that they need to do before the pull apparently. They were here all of 20 mins ( 10 of which sat in van) talked to them they said easiest build they ever done as it was all already done, just lift a quarter price of flag for access to pipe. So now we have to sit and wait for two weeks until pull can before, then wait for an engineer after that to do the connection. No idea how there business model works because it wouldn't work for your normal bloke with a business.
Last engineer that got the ball rolling on new cable said they would have to be booked in after cable was installed, still yet another two weeks to wait. This is dragging on to say the least
