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Jacquetta
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Free joining gift delivery

I’m hoping for good news. I had installation on 24th November on the promise of a free Xbox One. Customer services said gifts are dispatched within 28 days, and can take 14 days to be delivered, but usually arrive much sooner. Any chance I’m getting this in time for Christmas? They said it has been ordered.....

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Superuser
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Message 2 of 8
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Re: Free joining gift delivery

doubtful, since these are dispatched after been with virginmedia for 28+ days..and then around 14 days for delivery so more than likely will be 2019 before you get it.
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Jacquetta
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Re: Free joining gift delivery

Oh lord! They’ve said within 28 days, rather than after 28 days. Anyone know of any way of pushing it through? I don’t mind paying. Just don’t want a little girl’s Christmas ruined 😩

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Superuser
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Message 4 of 8
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Re: Free joining gift delivery

could call up but unlikely..
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Forum Team
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Message 5 of 8
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Re: Free joining gift delivery

Hi Jacquetta, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm really sorry but there isn't a way to push this through. Any promotional offers/ free gifts are given after the first 28 days. 

It can take up to 14 days then to process it. 

Come back and let us know if you have any further issues.

Thanks,

 

 

Kath_F
Forum Team



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Jacquetta
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Message 6 of 8
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Re: Free joining gift delivery

Hi, thanks for your reply. The terms and conditions state within 28 days, not after 28 days. Which is correct?

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Forum Team
Forum Team
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Message 7 of 8
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Re: Free joining gift delivery

Hi Jacquetta, 

As soon as you've been with us for 28 days, our trusted third party Exertis will dispatch your free gift. 

Thanks,

Kath_F
Forum Team



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Jacquetta
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Message 8 of 8
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Re: Free joining gift delivery

Thanks for replying again, but your information is incorrect. Luckily for me, the information in the terms and conditions seems to be correct ‘dispatch within 28 days’ as the Xbox has been dispatched today and will be here within 72 hours. I’m so happy it’ll be here for Christmas, but Virgin Media really need to stop giving contradicting information. 

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