Re: For those of us having difficulties wth virgin
12-07-201904:23 - edited 12-07-201904:25
'send an email to the CEO of Virgin media google will give email...'
with most companies the ceo will never see emails from customers. managers are there to manage staff and ceo's are there to manage the business, the latter is certainly not there to deal with with general customers like you and i.
any email to a ceo will be dealt with by the executive team downwards, most likely eventually a manager in customer services depending on the complaint. only in very rare situations will the exec team get involved and once in a very blue moon the ceo.
in virgins case, i suspect moans about no email or poor speed or no on demand will end up being dealt with by the same people you phone up and talk to now. the only difference is as an individual who 'emailed the ceo' it will be dealt with a bit quicker.