Flashing green light

[Fpacey]

We moved our TV this morning and when we switched the TV and broadband back on an hour ago the broadband has been flashing green and no WiFi.

[jbrennand]

Did you move the Hub too? Check all the connectors to it are still firmly attached and undamaged.

If is all ok then check first for for any “known network faults - try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Kath_F]

Hi Fpacey, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue since moving your equipment. 

As mentioned by jbrennand, please make sure the coaxial cable on the back of the hub and at the socket is finger tight. 

Looking at things this end, I can see the hub is now showing online so I'm hoping the connection is back for you. 

I've done a health check on the hub and whilst the downstream power and signal levels are fine, the upstream signal levels are too high. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,