Flashing green light on the HUB 3

[maxnorris]

I just received my QuickStart kit today and went to set it up. The previous tenants also had virgin media so I just swapped the cables around and powered up. I made sure I had confirmation they had activated the signal then turned the router on and it went straight to flashing green base light. I read it might have to do some updates so I left it for an hour and when I came back it was still flashing green. I rechecked the cable to the router and the cable that comes in from outside and nothing helped. It is currently just sat there flashing green. Can anybody help?

Max N. 

[jbrennand]

Call the activation line again 0800 953 9500 .

If that doesnt kick it into life - there may be a fault on the connection which might need a Tech visit

A pinhole reset also worth a shot
__________________________

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords will reset to those on the sticker. See if that sorts it