17-08-2021 03:27 - edited 17-08-2021 03:29
Hi,
I have no internet connection, or TV.
Things tried.
Router Status show that:
Also the logs show Timestamps of 01-01-1970
Any help will be appreciated.
Thank you
Answered! Go to Answer
on 17-08-2021 11:49
Hi @jibagast1
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding your loss of internet and TV services, I understand how frustrating this must be. As you have already undertaken the self-help and trouble shooting methods, I'd like to take a look at your account and investigate this further from there.
I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner.
Best wishes,
Serena
on 17-08-2021 11:47
Is this a new Hub or one that has previously worked?
Ring 0800 561 0061 to check for a local outage. If there is nothing there, report it as a fault to 150.
on 17-08-2021 11:49
Hi @jibagast1
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding your loss of internet and TV services, I understand how frustrating this must be. As you have already undertaken the self-help and trouble shooting methods, I'd like to take a look at your account and investigate this further from there.
I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner.
Best wishes,
Serena