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Flashing base led

jibagast1
Joining in

Hi,

I have no internet connection, or TV.

  • Hub 3.0 flashing green base led
  • TV just stuck on Starting up

Things tried.

  • Coaxial cables removed and tightened back - Wall and Hub
  • power off from the wall plug removed and plugged back on for reboot. power lead plugged in correctly
  • Factory resets done
  • Tested on both modem mode and router mode
  • coaxial cable connections cleaned and re connected

Router Status show that:

  • Network access: Blocked
  • Acquired Downstream Channel - Status Update in progress
  • Acquired Upstream Channel - Status Update in progress
  • Provisioning state: Offline

Also the logs show Timestamps of 01-01-1970

Any help will be appreciated.

Thank you

 

1 ACCEPTED SOLUTION

Accepted Solutions

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @jibagast1

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding your loss of internet and TV services, I understand how frustrating this must be. As you have already undertaken the self-help and trouble shooting methods, I'd like to take a look at your account and investigate this further from there.

 

I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner.

 

Best wishes,

Serena

See where this Helpful Answer was posted

2 REPLIES 2

jpeg1
Alessandro Volta

Is this a new Hub or one that has previously worked?

Ring 0800 561 0061 to check for a local outage.  If there is nothing there, report it as a fault to 150.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @jibagast1

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding your loss of internet and TV services, I understand how frustrating this must be. As you have already undertaken the self-help and trouble shooting methods, I'd like to take a look at your account and investigate this further from there.

 

I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner.

 

Best wishes,

Serena