Menu
Reply
jibagast1
  • 1
  • 0
  • 0
Joining in
277 Views
Message 1 of 3
Flag for a moderator

Flashing base led

Hi,

I have no internet connection, or TV.

  • Hub 3.0 flashing green base led
  • TV just stuck on Starting up

Things tried.

  • Coaxial cables removed and tightened back - Wall and Hub
  • power off from the wall plug removed and plugged back on for reboot. power lead plugged in correctly
  • Factory resets done
  • Tested on both modem mode and router mode
  • coaxial cable connections cleaned and re connected

Router Status show that:

  • Network access: Blocked
  • Acquired Downstream Channel - Status Update in progress
  • Acquired Upstream Channel - Status Update in progress
  • Provisioning state: Offline

Also the logs show Timestamps of 01-01-1970

Any help will be appreciated.

Thank you

 

0 Kudos
Reply
jpeg1
  • 6.49K
  • 336
  • 1.18K
Hero
211 Views
Message 2 of 3
Flag for a moderator

Re: Flashing base led

Is this a new Hub or one that has previously worked?

Ring 0800 561 0061 to check for a local outage.  If there is nothing there, report it as a fault to 150.

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 214
Forum Team (Retired)
Forum Team (Retired)
210 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Flashing base led

Hi @jibagast1

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding your loss of internet and TV services, I understand how frustrating this must be. As you have already undertaken the self-help and trouble shooting methods, I'd like to take a look at your account and investigate this further from there.

 

I will send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner.

 

Best wishes,

Serena

0 Kudos
Reply