You have a connection problem & need tech assistance. The green base light shows the hub is only locking to the primary downstream channel & not the other 23 it should lock too. The arrows flashing suggests it is trying to download the latest firmware, but as there is a connection issue this is failing.
I would give VM a call as there may be issues with the wiring or signal.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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Welcome to the community and thank you for your post. Sorry to hear that you've been having issues with your Hub and connection. I will be able to take a look in to this for you - I'll private message you now to find the account and go through security.