Welcome to the community I’m really sorry to hear of the loss of service you've experienced with the broadband service.
I'm unable to locate your account through your sign in details so I’ve sent you a private message (purple envelope, top right corner) for some additional information to help me look into this further for you.
Welcome to the community and sorry to hear of the problems you have been experiencing.
I’ve run some checks on your connection and the modem is showing as offline. We’ll need to arrange an engineer visit to look into this further so I’ve sent you a PM (purple envelope, top right corner) to get this booked in.