on 03-10-2018 21:02
We have no internet and a flashing green light on our WiFi box. What do I do? The internet has been dropping out all day and has now completely gone.
Answered! Go to Answer
on 03-10-2018 22:10
Phone customer services and report the problem as no broadband connection. Do not say it’s a WiFi problem.
on 03-10-2018 22:10
Phone customer services and report the problem as no broadband connection. Do not say it’s a WiFi problem.
on 08-10-2018 11:41
Hi Bertella
Welcome to the community 🙂 I’m really sorry to hear of the loss of service you've experienced with the broadband service.
I'm unable to locate your account through your sign in details so I’ve sent you a private message (purple envelope, top right corner) for some additional information to help me look into this further for you.
Kind regards,
Ty
on 11-10-2018 18:10
Hi, First post here and relatively new Virgin broadband customer
Having issue with router flashing green and cannot sort it. Tried switching on and off but not helping.
Thx
on 11-10-2018 19:19
Advise as above, phone them.
on 16-10-2018 08:48
Hi Mihaela13
Welcome to the community and sorry to hear of the problems you have been experiencing.
I’ve run some checks on your connection and the modem is showing as offline. We’ll need to arrange an engineer visit to look into this further so I’ve sent you a PM (purple envelope, top right corner) to get this booked in.
Speak soon
on 19-02-2019 06:59
We have woken this morning to no internet. The internet light is flashing one and off green. We have restarted the hub which did not fix the problem. Can anyone advise please.
Emma
on 19-02-2019 07:01
As recommended by others phone VM and report the fault.
on 19-02-2019 07:09
Now it is flashing red!
on 21-02-2019 12:03
Hi macefamily,
I've just run a few checks on your service and can see that you're back online, so fingers crossed service has been more stable for you.
I can see that your Hubs up and downstream power levels are pretty marginal and worth keeping an eye on.
If the drop outs occur again please let us know and we'll check the Hub stats again and arrange a tech visit if things haven't improved.
Kind rgds
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